Refund and Return Policy

Refund and Return Policy

At Nazzcollections, we want customers to shop with confidence. This Refund and Return Policy explains how returns, exchanges, and refund-related requests are handled.

Return and Exchange Eligibility

Products may be eligible for return or exchange if they are received in damaged, incorrect, defective, or wrong item condition. Customers should contact us as soon as possible after receiving the order.

Return Request Timeframe

Customers should contact Nazzcollections within 24 to 48 hours of receiving the order if there is any issue with the product. Requests made after this period may not be accepted.

Product Condition

To be eligible for return or exchange, the product must be unused, unwashed, unworn, and in its original condition with tags, packaging, and any included accessories where applicable.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange once delivered. These may include masks, socks, personal care items, perfumes, paper soap, or any item clearly marked as non-returnable.

Size Exchange

Size exchange may be available depending on product availability. Customers are encouraged to check size details carefully before placing an order. If you need help choosing a size, please contact us through WhatsApp before ordering.

Sale Items

Products purchased on sale or discount may not be eligible for return or exchange unless they are received damaged, defective, or incorrect. Please check sale product details carefully before placing an order.

How to Request a Return or Exchange

To request a return or exchange, please contact Nazzcollections support with your order number, product details, issue description, and clear photos or videos of the product if required.

Refunds

Refunds, where applicable, will be reviewed after the returned product is received and inspected. If the request is approved, the refund process will be shared with the customer.

Return Shipping Charges

Return shipping charges may apply depending on the reason for return or exchange. If the product issue is due to an error from our side, we will guide the customer regarding the return process.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with clear photos or videos. Our support team will review the issue and guide you on the next steps.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. Please contact us as soon as possible if you want to cancel an order.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact Nazzcollections support through our Contact Us page or WhatsApp support.